Shipping & Returns Policy

Shipping Costs

Receive free shipping* with a minimum purchase of $50 or more. This offer applies only to standard ground shipping.

*You must purchase a total of $50.00 worth of merchandise before taxes, shipping and handling.

Standard ground shipping for orders less than $50 is $6.99. Express shipping for all orders is $8.99

 

Processing Time

Orders fulfilled by Crystal Jovon Art are packaged and shipped Tuesdays and Thursdays only. Though most orders are shipped within 48 hours from the order date, please allow up to 10 business days for your order to be shipped. Once your order is shipped, you will receive a shipping notification email including tracking information.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days.

All packages are shipped from GA, United States, 30038.

 

Estimated Shipping Times

Crystal Jovon Art ships to all 50 United States, P.O. Boxes and APO/FPO addresses in 3-7 business days.

These shipping estimates are not guaranteed. Actual delivery time will depend on the shipping method you choose.

 

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

Returns & Exchanges

Crystal Jovon Art does not accept returns or cancellations, but we will gladly accept exchanges. Please contact us within 7 days of delivery and ship items back within 14 days of delivery.

Because of the nature of these items, unless they arrive damaged or defective, the following items cannot be exchanged or returned:

  • Custom or personalized orders

  • Digital downloads

  • Sale or Discounted Items

 

Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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